Simply Carers Ltd

People were supported by staff to access healthcare professionals and services. One person said, "Staff call four times a day. I feel very safe with the carers as I can't walk without my Zimmer frame. I can't get around on my own, but the physio came today … I hope I will be able to manage on my own and will no longer need care". People were encouraged by staff to eat a healthy diet and received support to do so. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. One person said, "They are trained well enough to meet my needs. I think they are good and would recommend them to others". People were encouraged to be as independent as possible, and they were treated with dignity and respect.

Personalised care was provided and care plans reflected people's choices and preferences which staff followed. Information was provided in an accessible format if required and to suit people's communication needs. The provider had a complaints policy, a copy of which was given to everyone receiving a service.

The service was well led and the management team knew every person who received support. One person said, "There is nothing they need to improve about the care I am given". The system for monitoring the service to drive continuous improvement included obtaining feedback from people and their relatives, reviews of their care, and spot checks to observe staff delivering care to people in their own homes.