Priory Supported Living Kent

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.15 people were receiving personal care at the time of our inspection.

There were enough staff to support people with their individual needs. Staff received training to support them in their roles and were offered supervision meetings with a manager to discuss any areas they were concerned about or wanted to improve. Staff understood the process for reporting safeguarding concerns and risks to people were managed well. People were supported to take their medicines safely.

People's health needs were supported and other healthcare professionals provided advice and support. People chose what food and drink they wanted, and staff offered advice about healthy food choices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff spoke to people in a respectful and caring way. People and their relatives fedback positively about the care and support they received. Peoples individual preferences and rights were respected.

People were supported to pursue interest's and activities. Some people had aspirations and goals, staff helped people plan how they would achieve their goals. People were able to make complaints about the service which were responded to. Information was provided to people in a variety of ways to meet their

communication needs.

Staff were positive about the registered manager and direction of the service, they told us there had been an improvement in the culture and they felt more engaged and supported. There were auditing processes in place to keep oversight of the service, audits identified shortfalls so improvements could be implemented. People and staff were asked for their feedback about the service so continuous improvement could be made.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported by staff to pursue their interests. Staff supported people to achieve their aspirations and goals. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. The service enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people's views.