West Park Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 33 people who used the service, with 15 people requiring support with their personal care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had access to PPE and had completed infection prevention and control training to ensure they had the required skills and knowledge.

Staff completed mandatory training. We discussed with the provider about ensuring training was completed specific to people's needs. People who used the service and their relatives told us staff were skilled and knowledgeable in their approach. Staff received ongoing support and spot checks were undertaken to ensure they adhered to safe working practices and provided good quality care.

We received very positive feedback about staff approach. Staff were kind, caring and compassionate towards people and promoted people's dignity. The management team understood the importance of protecting people's confidential information. People were involved in discussions about their support.

Care plans were in place and guided staff about the support people required. Staff were familiar with people, which enabled them to deliver person-centred support. People's communication needs were assessed, and information was provided in an accessible format. The service had received positive feedback about the support provided to people at the end of their lives.

Staff felt supported in their role and able to ask for support or advice. The management team were keen to promote a high quality and professional service, a vision the staff team were engaged with. Systems and processes were in place to monitor the quality of the service and drive improvements.