Glory House

We have made a recommendation about the formalising of care plan audits.

People and their relatives told us they felt safe and were protected from the risk of abuse. The service had safeguarding procedures in place and staff received regular training. Staff knew how to safeguard people from abuse and the processes that should be followed where concerns arose.

Risk assessments and risk management strategies were in place as part of the assessment and support planning process. This meant risks to people and to staff were minimised. There were robust recruitment practices in place and sufficient staff levels to meet people's needs.

People spoke positively about the service and medicines were administered safely, by staff trained in medicine management.

People had confidence in the ability of staff to provide effective care. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date to provide effective care. People had access to healthcare professionals to ensure their ongoing healthcare needs were met.

People received person centred care and developed positive relationships with staff, who had a good understanding of their care and support needs. People's right to dignity and privacy were respected and their independence was promoted.

People and relatives were involved in their care plans to ensure they reflected people's preferences, religious and cultural beliefs and values. People knew how to make a complaint and feedback on the service was encouraged and used to drive forward improvements and learn lessons.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk