York Branch
- Home care
- Dementia care
- Registered since 2021
- York, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 30
rated home care services in York are rated Good, like this one.
York Branch: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G York PA and Student Support Limited Good, 1.1 miles away
- G Greenshoot Care Services Ltd Good, 1.6 miles away
- G Support Solutions Good, 1.9 miles away
- G Age UK York Good, 1.9 miles away
- – Carefound Home Care (York) Not yet rated, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 23 August 2022. Quoted under the Open Government Licence.
York Branch is a domiciliary care agency providing personal care and support to people in their own home. The service mostly provides support to older people. At the time of our inspection there was 40 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People felt safe and received person centred care from trained staff who knew them well. People told us staff respected their right to privacy and felt they were able to live independently due to the support staff provided. People were protected from the risk of harm and had individual risk assessments and care plans in place. The registered manager and provider carried out checks to monitor, review and improve the safety and quality of the service.
Read the rest of CQC's summary
Staff told us they felt supported in their role and felt that the registered manager was approachable to discuss any concerns. Staff worked in partnership with other health and social professionals to ensure people received the support they required. Staff received training and an induction to ensure they could meet people's needs safely.
There were enough staff to support people safely. Staff ensured people were protected from the risk of infection by following infection control guidance.
People were supported to visit health and social care professionals to ensure health conditions they lived with were managed.
People and their relatives told us staff were caring and compassionate. People were encouraged to share their views on the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group .
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Emma Mccue
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 23 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ebor Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12520411 (opens Companies House)
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does York Branch provide nursing care?
- The Care Quality Commission's register does not list nursing care for York Branch.
- When was York Branch last inspected?
- The Care Quality Commission's latest rating for York Branch was published on 23 August 2022.
- Who runs York Branch?
- York Branch is run by Ebor Home Care Ltd.
- What is York Branch's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 August 2022.
Contact
- Phone
- 01904 593759
- Address
- Suite 1, Utilities House, Outgang Lane, Osbaldwick, York, YO19 5UP Map (opens Google Maps)
Compare nearby
- G York PA and Student Support Limited Good, 1.1 miles away
- G Greenshoot Care Services Ltd Good, 1.6 miles away
- G Support Solutions Good, 1.9 miles away
- G Age UK York Good, 1.9 miles away
- – Carefound Home Care (York) Not yet rated, 2.1 miles away