StellarCare NW HQ

The provider is registered for the treatment of disease, disorder or injury (TDDI). They were not supporting anyone under TDDI at the time of the inspection.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were protected from the risk of abuse. Safeguarding policies and procedures were in place. Staff had received training and understood how to keep people safe and who to report to if they had any concerns.

People's care plans and risk assessments were detailed and reviewed regularly. They reflected people's individual needs and preferences. People who used the service told us they felt well cared for.

Staff supported people to take their medicines safely. Staff were trained and had their competency assessed in medicines management and knew how to ensure people received their prescribed medicines on time.

People were treated well and told us their privacy and dignity was respected.

The provider had quality assurance systems in place that included audits, analysis and spot checks that were used to drive improvements. There was a complaints procedure in place that people and their relatives were aware of. People told us they felt confident to raise any concerns and complaints they had.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.