Clarity Homecare (Bolton)

Staff were recruited safely. Staff received a thorough induction and sufficient on-going training to ensure their skills were appropriate to meet people's needs.

People's needs were thoroughly assessed and care plans included appropriate health and personal information. Nutritional and hydration needs, such as special diets were adhered to. Referrals were made to other professionals and agencies as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said they were well treated and supported and were encouraged to be as involved as possible in their care delivery. People's privacy and dignity were respected. People were encouraged to be as independent as possible. People's communication requirements were adhered to.

People were aware of how to make a complaint. The management team were open and honest in their responses to concerns and suggestions. People felt the management team and staff were accessible to talk to them any time.

Auditing systems and regular staff checks provided a way for the service to learn, address issues and improve service delivery. The service worked well with other professionals and agencies.