Bluebird Care, Newmarket and Fenland

Bluebird Care, Newmarket and Fenland is a domiciliary (home care) care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received care and support at a time and duration that met their needs. There were enough staff with appropriate skills to safely support each person. One person told us, "I do get different [care] staff but they all know me. I know I can trust them to arrive, every day." All staff we spoke with told us they did not have to rush people's care and support. Care visit rosters helped ensure staff had enough time to provide people with meaningful care and support. The provider's monitoring systems were useful in alerting any reason staff were running late. The provider's office-based staff contacted people or their relative for situations where care staff were delayed such as an emergency or unexpected traffic delays. Office based staff with care skills were also available to provide care and support should they be needed.