Network Healthcare Professionals Limited - Chipping Sodbury

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service:

People told us they felt safe and that staff were kind, supported them in a dignified and respectful manner and maintained their privacy and independence.

Relatives were positive about how safe their family members were. Medicines were administered and managed safely.

The management strove to be open and continually develop and improve the support people were receiving. They were aware of their responsibility to notify the Care Quality Commission of certain events in line with their statutory obligations.

People were supported by staff who had received a range of training including specialist training in health and social care.

Staff knew people well and relatives felt reassured their family members were well cared for. Care plans and the nature of the support being provided were person centred. However we also found that risk assessments were not always completed in full so that there was a clear overall picture of the risks associated with a person's care.

The provider was not always meeting the requirements of the Mental Capacity Act 2005 as they obtained signatures from relatives on behalf of people who had been assessed and determined were able to consent to their care by themselves .

Communication with health and social care professionals was effective in ensuring people received joined up care. The provider had aims and standards for the service and told people what they should expect from staff and the service in respect of the quality of care they received.

The provider worked in partnership with other agencies. This supported people in ensuring any changes were raised with professionals and those funding the person's care needs.

Rating at last inspection: The service was rated good at our last inspection (published 5 July 2017).