Nexus Care Services
- Home care
- Dementia care
- Registered since 2021
- Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
123 of 162
rated home care services in Birmingham are rated Good, like this one.
Nexus Care Services: inspection record
Rated Good in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Breathe Care Services ltd Not yet rated, 0.6 miles away
- – British Elderly Care Birmingham Not yet rated, 0.7 miles away
- G Helping Hands Sutton Coldfield Good, 0.7 miles away
- – Care At Call Not yet rated, 1 mile away
- – Walfinch Sutton Coldfield Not yet rated, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 14 March 2023. Quoted under the Open Government Licence.
Nexus Care Services is a large domiciliary care agency registered to provide personal care to people living in their own homes. The service provides personal care to both older and younger adults, people with dementia or who have a physical disability. At the time of our inspection there were 97 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
What inspectors found
People told us they felt safe with staff. Staff were recruited in a safe manner and pre employment checks were completed. People had risk assessments in place to reduce known risk and staff were aware of these. People were supported to take their medication by staff. Staff received medication training and regular competency checks. Staff understood how to mitigate the risk of cross infection and staff told us personal protective equipment was readily available. Following incidents and accidents the management team carried out investigations and carried out action plans to reduce the risk of reoccurrence.
Read the rest of CQC's summary
Staff had received an induction before they started working with people and there was evidence on-going training was taking place. Pre-assessments were completed with people and their relatives when they joint the service. The provider would work with other health professionals when needed. Staff supported people with their eating and drinking.
People said staff were kind to them and encouraged their independence. People knew how to make a complaint if they were not happy and we saw evidence when a complaint was made an investigation was carried out. Care plans outlined people's needs; however, they were not regularly reviewed.
People and staff views were sought regarding the service and quality of care received. Staff felt supported by the provider. The provider had effective governance systems in place and audits were regularly completed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Last rating and update This service was registered with us on 22 February 2021 and this is the first inspection. The last rating for the service at the previous premises was good, published on 9 April 2019.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tingaiteyi Umera
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mr John Court
- Ownership type
- Individual
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Nexus Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nexus Care Services.
- When was Nexus Care Services last inspected?
- The Care Quality Commission's latest rating for Nexus Care Services was published on 14 March 2023.
- Who runs Nexus Care Services?
- Nexus Care Services is run by Mr John Court.
- What is Nexus Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 March 2023.
Contact
- Phone
- 0121 308 2906
- Address
- 1c, Mitre Court, 38 Lichfield Road, Sutton Coldfield, B74 2LZ Map (opens Google Maps)
Compare nearby
- – Breathe Care Services ltd Not yet rated, 0.6 miles away
- – British Elderly Care Birmingham Not yet rated, 0.7 miles away
- G Helping Hands Sutton Coldfield Good, 0.7 miles away
- – Care At Call Not yet rated, 1 mile away
- – Walfinch Sutton Coldfield Not yet rated, 1.3 miles away