Marbleside Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The management team had developed a culture centred around each person. Everyone was seen as an individual and their values and choices were respected. People were involved in all areas of their care and the service. Decisions about the service were made together by everyone.

During the pandemic restrictions, people had planned activities in their own home. Everyone had joined in and told us they had enjoyed themselves. People had been involved in recruiting staff and there were enough staff to support people when they wanted.

People had control over all areas of their life and were supported to achieve their goals and ambitions. They were supported to take managed risks when they wanted to. People were supported to remain comfortable in their own home at the end of their life.

Everyone knew how to protect themselves from COVID-19. Staff followed national guidance and people were supported to keep their homes clean.

People were confident to raise any concerns they had and these were addressed. People were supported to understand the risks of abuse and keep themselves safe. When concerns were raised the registered manager and staff took quick action to protect people. People's medicines were managed safely.

People were asked for their views weekly and these were acted on the ensure people's needs and wishes were always met. An effective quality assurance process was in place and any shortfalls were identified and addressed. The registered manager analysed why things had gone wrong and took action to stop them

happening again. Staff were kept informed of any changes and were clear about their roles in the service.

The registered manager was part of local and national groups and kept up to date with changes in guidance and best practice. They used these to develop the service.