Walfinch East Barnet

Safe medicines management and administration processes in place ensured people received their medicines as prescribed and on time.

People were supported by care staff that they knew, who arrived on time and always stayed their full allocated time. Recruitment processes ensured that only care staff assessed as safe to work with vulnerable adults were employed.

People were supported by care staff who had been appropriately trained and were skilled in their role. Care staff told us they were regularly supported through supervision and annual appraisals.

People were supported to eat and drink enough where this was an assessed need. The service supported people to lead healthy lives and supported them to access relevant health care services where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives knew who to speak with if they had any complaints and were confident their concerns would be dealt with appropriately and in a timely manner.

Care plans were person centred, giving care staff information and guidance to support people with their needs and wishes. However, some care plans lacked detailed information on how to minimise risk for people and to enable the delivery of safe, effective and responsive care.

Management oversight processes in place enabled the service to monitor the quality of care people received. However, where we had identified some minor concerns with care plan records, this had not been identified through the providers internal audit processes.

We have made a recommendation about ensuring that comprehensive records are maintained to support the delivery of good quality care.