Tiger Lily Care (Medway)

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Care: People and their relatives told us they felt supported by staff in a kind, caring and dignified way. People's differences were respected by staff and they had undertaken training to effectively support people. People told us that the care delivered was generally consistent and that staff knew people well. People's right to privacy was respected and staff encouraged people to provide feedback about the care provided. Care plans were personalised and included information on people's healthcare needs, preferences and interests. Care plans included information on the support staff provided in relation to oral care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture: The culture of the service was open, inclusive and empowered people to live independent lives. People and

their relatives were complimentary about the service and felt their ideas and concerns would be listened to by the management team. People told us they felt that staff had helped them become more confident and independent where this was possible. Management had undertaken audits to look at ways of identifying issues and improving the service. Staff were complimentary about the registered manager and told us they were able to raise concerns with them.