Foos Care

People told us there were enough staff to provide care to them, and staff from the service arrived on time. Records confirmed staff were recruited in a safe way.

Where medicines were managed by the service, records confirmed people received them on time. People told us staff helped them take their medicines in a timely manner.

People's care needs were assessed before they started to use the service. People were supported by staff who received a full induction to the service, reading policies and procedures, shadow session and full mandatory training.

People were supported by staff to eat and drink sufficient amounts throughout the day.

People told us they liked the staff who provided their care. People told us staff were kind and caring towards them and respected their privacy and dignity. Diversity was respected at the service.

People's care plans were personalised, included information about important family relationships and their likes and dislikes.

People told us they were involved in their care and staff would use different forms of communication to include everyone.

There were systems in place to monitor and audit the service. People and staff were encouraged to offer feedback on the service and how it could be improved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.