Considerate Home Care

People's needs and choices were assessed to make sure the service was right for them. Staff were knowledgeable about people and provided them with the care and support they needed in a way they preferred.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received the training, supervision and support they needed. People attended regular routine health screening where this was part of their care package. Staff worked closely with other health care professionals to ensure people's health needs were met.

Staff and the managers spoke with compassion and empathy about people who used the service. People were involved in decisions about their care and support. There was a clear commitment and focus on supporting people to develop their independence and choices.

People were treated well and with respect. People and family members described staff as caring, kind, thoughtful and patient. Staff respected people's privacy, dignity and independence and their right to confidentiality. People and family members were encouraged to express their views and opinions and make decisions about the care provided.

People and their relatives had access to a complaint's procedure, if they wished to raise a concern. The

registered manager carried out audits to check the quality and safety of the service. Spot checks were carried out to monitor staff performance. People were asked for their views and any suggestions were used to improve the service and make necessary changes.