Holistic Healthcare Cambridge

We have made a recommendation in relation to monitoring the quality of the service provided.

People and their relatives told us they knew how to raise their concerns and were confident any concerns or complaints would be dealt with. However, records were not always available of the investigations or action taken as a result of complaints.

We have made a recommendation about how the provider records the action they take as a result of complaints about the service.

We received positive feedback about the service people received and the way it was managed. One person said, "They've been an absolute godsend to me." Staff were sensitive when providing personal care and supporting them in their own homes. Staff supported people to be as independent as possible. The registered manager and staff were approachable and accessible and sought people's views about the service.

People felt safe receiving the service and were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns.

People were treated with respect and their independence was promoted. They were supported to have enough to eat and drink and to manage and maintain their healthcare needs. Staff liaised with external care professionals to ensure people received the care and support they needed.

Staff had the time to ensure they met people's needs safely, and in a way that suited them. Staff told people if they were going to be late. People received care from a small team of staff who were well trained and felt very well supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people to express their views and consulted them about their care.