Minster Homecare
- Home care
- Dementia care
- Registered since 2021
- Clifton, York, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
10 months
since the latest rating was published.
2 of 30
rated home care services in York are rated Requires improvement, like this one.
Minster Homecare: inspection record
Rated Requires improvement in December 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Avalon York Services (Good, 0.1 miles away) and New York Care Limited t/a Home Instead Senior Care (Good, 0.1 miles away).
Nearest home care services:
- – Allot Healthcare Services York No overall rating, less than 0.1 miles away
- G Avalon York Services Good, 0.1 miles away
- G New York Care Limited t/a Home Instead Senior Care Good, 0.1 miles away
- G The Great Care Company - York Good, 0.1 miles away
- – Divine Righteous Health Care Solutions Ltd Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 December 2025 (assessment visit 15 August 2025). Quoted under the Open Government Licence.
Date of assessment: 29 August 2025 – 14 October 2025.
The reason for this assessment was due to concerns we received about the service.
The quality of the service has declined since our previous inspection. The provider was in breach of the legal regulations relating to recruitment procedures and the governance of the service. We have asked the provider for an action plan in response to the concerns found at this assessment.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Effective quality assurance processes were not in place to support continuous learning. Omissions were found in some daily monitoring charts, care plans and risk assessments. However, the provider and new manager were responsive to feedback. They were committed to learning from the findings of the assessment and from their own recent reviews of the quality of the service.
The provider did not have a fully robust recruitment process in place to ensure that all required information about potential employees was obtained.
Staff were not always provided with full information about people’s care and treatment, including information provided by other professionals. Risk assessments were not always person-centred. We found no impact and the service was in the process of reviewing and updating all care plans and risk assessments.
Staff understood their safeguarding responsibilities. Environmental risk assessments were completed. The provider assessed and managed the risk of infection. Medicines were generally managed safely, however, time critical medicines were not always administered due to the timings of care calls.
Staff had received up to date training in best practice methods of support and had their competencies checked. The provider valued diversity within the workforce and staff development. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to the recruitment of staff and the governance at the service.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to governance at the service.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 18 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 December 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 18 December 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Holly Unstead
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 5 November 2022. Latest assessment published 18 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Minster Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12805117 (opens Companies House)
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Minster Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Minster Homecare.
- When was Minster Homecare last inspected?
- The Care Quality Commission's latest rating for Minster Homecare was published on 18 December 2025.
- Who runs Minster Homecare?
- Minster Homecare is run by Minster Home Care Ltd.
- What is Minster Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 December 2025.
Contact
- Phone
- 01904 929080
- Address
- First Floor, 2 Chessingham Court, York, YO30 4WQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Avalon York Services (Good, 0.1 miles away) and New York Care Limited t/a Home Instead Senior Care (Good, 0.1 miles away).
Nearest home care services:
- – Allot Healthcare Services York No overall rating, less than 0.1 miles away
- G Avalon York Services Good, 0.1 miles away
- G New York Care Limited t/a Home Instead Senior Care Good, 0.1 miles away
- G The Great Care Company - York Good, 0.1 miles away
- – Divine Righteous Health Care Solutions Ltd Not yet rated, 0.1 miles away