Circle of Care Office
- Home care
- Dementia care
- Registered since 2021
- Exmouth, Devon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
85 of 109
rated home care services in Devon are rated Good, like this one.
Circle of Care Office: inspection record
Rated Good in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Bluebird Care East Devon & Exmouth Outstanding, 0.1 miles away
- G River Exe Health Care - Exmouth Good, 0.2 miles away
- G Premier Community Services Good, 0.4 miles away
- G Roswell Court Good, 0.6 miles away
- – Yourlife (Exmouth) Not yet rated, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 4 March 2023. Quoted under the Open Government Licence.
Circle of Care Office is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 59 people who received a service. Not everyone who used the service received personal care. At the time of the inspection there were 40 people receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were supported by extremely kind and caring staff who respected their privacy and dignity. They received a person-centred service from staff who knew them well and were passionate about delivering good quality care. There were many examples where the service went above and beyond to achieve an outstanding quality of life for people in their own homes.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Governance systems were comprehensive and regular audits were in place. Issues were identified and addressed promptly.
Staff had a good knowledge of people and any risks to their health and wellbeing. Risk assessments were sufficiently detailed and ensured people were safe. People received all their planned care calls in a timely manner. The provider was actively recruiting and promoting careers in care in the community, and recruitment procedures were in place. People felt safe with the staff that supported them and safeguarding procedures were in place.
Systems were in place to reduce the risk of the spread of infection. Accidents and incidents were monitored, and reflective practice occurred to reduce the risk of occurrence and ensure lessons were learnt.
Staff received good induction and comprehensive training. Staff felt well supported and valued and received supervisions and spot checks to support them in their roles.
Where appropriate people were supported with their health care needs and their fluid and nutritional intake. There was good communication between health professional, staff, relatives and people.
People and staff were positive about the support they received from the management team. This led to good care been delivered and good staff morale.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lucy Simpson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Circle Of Care (Devon) Limited
- Ownership type
- Organisation
- Companies House number
- 07645675 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Circle of Care Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Circle of Care Office.
- When was Circle of Care Office last inspected?
- The Care Quality Commission's latest rating for Circle of Care Office was published on 4 March 2023.
- Who runs Circle of Care Office?
- Circle of Care Office is run by Circle Of Care (Devon) Limited.
- What is Circle of Care Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 March 2023.
Contact
- Phone
- 01395 222757
- Address
- 25 Exeter Road, Exmouth, EX8 1PN Map (opens Google Maps)
Compare nearby
- O Bluebird Care East Devon & Exmouth Outstanding, 0.1 miles away
- G River Exe Health Care - Exmouth Good, 0.2 miles away
- G Premier Community Services Good, 0.4 miles away
- G Roswell Court Good, 0.6 miles away
- – Yourlife (Exmouth) Not yet rated, 1.2 miles away