Resource Gate Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting a total of eight people, of which two people were being supported with the regulated activity of personal care.

A recruitment process was in place to ensure staff were suitable for their role. An induction and training process was in place to prepare all staff for their role. People felt the staff had the relevant skills and knowledge to support them appropriately.

People were supported by a consistent staff team and felt the staffing levels were adequate. One person told us," I have never been without care when I need it."

The provider had a system in place to support the safe management of medicine. Staff had received training in the administration of medicine and had had their knowledge and skill assessed to ensure it remained safe.

A quality and assurance process was in place to identify where improvements were required to make change and support development of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they found the registered manager and staff to be approachable. One person told us, "The registered manager and staff listen to me and make me feel valued."