Five Valleys Care Ltd
- Home care
- Dementia care
- Registered since 2021
- Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
15 of 114
rated home care services in Gloucestershire are rated Requires improvement, like this one.
Five Valleys Care Ltd: inspection record
Rated Requires improvement in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Learning Together Limited (Good, 1.2 miles away) and Carich Care Limited (Good, 1.7 miles away).
Nearest home care services:
- G Learning Together Limited Good, 1.2 miles away
- – Vintage Revelations Stroud Not yet rated, 1.2 miles away
- – Care View Limited Not yet rated, 1.3 miles away
- G Carich Care Limited Good, 1.7 miles away
- G Fieldview Good, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 26 November 2022. Quoted under the Open Government Licence.
Five Valley Care LTD is a domiciliary care service providing personal care for people in their own home. At the time of the inspection, fifteen people were receiving support from the service with personal care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Improvements were needed to ensure safe recruitment practices were followed. The provider's audits were not fully effective in identifying and addressing quality and safety concerns in areas of staff recruitment.
Read the rest of CQC's summary
People's individual risks were assessed and staff were given information on how to protect people from the risks associated with their care. However, the care documentation related to the risk management of people's health needs was not always comprehensive. We have made recommendations about risk management plans related to people's health needs and the quality assurance systems related to this area.
We did not find that these shortfalls had impacted on people's care.
The provider responded to our inspection feedback and was open to making improvements to the service. The provider began reviewing people's care documentation and their quality assurance systems during the inspection.
People who used the service and their relatives were positive about the caring nature of staff and managers and told us they felt safe.
Care staff had the training and experience they needed to meet people's needs.
People received care and support from a consistent staffing team. Staff spoke positively about the support they received and how this promoted person centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems were in place for people to raise concerns and for the registered manager to receive feedback from people who used the service. This enabled them to monitor the quality of the service being provided to people.
Rating at last inspection This service was registered with us in April 2021 and this is the first inspection.
Questions to ask the service
- Safe was rated Requires improvement on 26 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Leanne Wimborn
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 26 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Five Valleys Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12837237 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Five Valleys Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Five Valleys Care Ltd.
- When was Five Valleys Care Ltd last inspected?
- The Care Quality Commission's latest rating for Five Valleys Care Ltd was published on 26 November 2022.
- Who runs Five Valleys Care Ltd?
- Five Valleys Care Ltd is run by Five Valleys Care Ltd.
- What is Five Valleys Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 November 2022.
Contact
- Phone
- 01453 368036
- Address
- Suite 11, Westend Courtyard, Grove Lane, Westend, Stonehouse, GL10 3SL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Learning Together Limited (Good, 1.2 miles away) and Carich Care Limited (Good, 1.7 miles away).
Nearest home care services:
- G Learning Together Limited Good, 1.2 miles away
- – Vintage Revelations Stroud Not yet rated, 1.2 miles away
- – Care View Limited Not yet rated, 1.3 miles away
- G Carich Care Limited Good, 1.7 miles away
- G Fieldview Good, 2.1 miles away