Elizabeths Rose Home Care

People told us the company valued people and their families. People told us, "I protested at the beginning, but to be honest I couldn't do anything without them. They are absolutely marvellous." The staff were positive about their employer and liked working for the service and caring for people. We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us "I am extremely happy (with the service), They (the staff) make my day."

Staff spent the allotted time with people, offering to do extra things for people if they had completed the tasks. People told us, "Every single person (staff member) has asked if there is anything else they can do. Having care was a culture shock but they have been supportive and made it comfortable." People told us they were treated with kindness and dignity and felt safe with the staff. They appreciated the management oversight provided by the registered manager who checked on them to ensure they were happy with the care they received and would let them know if there were any changes proposed to their care package.

The staff told us they felt valued and appreciated by the management, people and their families. They received regular updates on changes to care plans, policies and procedures and any feedback received.