Woodleigh Healthcare (Leicester Branch)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service had enough trained staff to meet people's needs and keep them safe. Staff were matched with people so that they formed a good relationship which built up trust.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance systems were in place to promote people's safety. Systems also ensured staff were supported and their knowledge and skills were kept up to date.

Right Care Staff were trained for their role and to provide safe care. Staff were trained in how to recognise abuse and protect people from avoidable harm. Staff knew how to report abuse and use the whistle-blowing procedure.

People told us they received care and support from a regular reliable core staff team who were always on time.

Care provided to people was person-centred and promoted people's dignity, privacy and human rights. Potential risks to people's safety were assessed, managed and reviewed regularly. Care plans reflected a good understanding of people's needs, including relevant assessments of people's communication needs. People's care and support was kept under review.

People received their medicines on time and as prescribed.

Right Culture The registered manager understood their responsibilities and worked in an open and transparent way. People and relatives found the registered manager approachable and were confident to raise concerns or complaints. They said the registered manager always listened to any concerns and acted on them.

Staff turnover was low, which supported people to receive consistent care from staff who knew them well.