SureCare (Reading & East Berkshire)

SureCare Reading and East Berkshire is a domiciliary care agency. It provides personal care to people living in their own homes. The service supports older people, younger adults, people living with dementia, physical disabilities, mental health needs and sensory impairments. Not everyone who uses the service may receive personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 31 people in the Reading and East Berkshire area with 28 staff.

People were supported safely by staff, who understood how to safeguard people from discrimination, neglect, and abuse. There were enough staff deployed, with the right mix of skills to deliver care and support to meet people's needs. Staff effectively assessed risks to people's health and well-being, which were managed safely. People experienced good continuity and consistency of care from regular staff who knew them well and how they wished their care to be delivered. The provider recruited staff safely in accordance with regulations. People received their prescribed medicines safely, from staff who had their competency to administer medicines assessed regularly. Staff raised concerns and reported incidents, which ensured action was taken to protect people from similar events in the future. We were assured that staff followed good infection control and safe food hygiene practices.