Desired Care 4 U Limited

Staff received training to ensure they had the skills and knowledge to support people safely, this included safeguarding vulnerable adults. Staff knew what action to take if they identified any safety concerns during their work. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff told us they received regular, supportive supervisions.

Risks to individuals were identified and action was taken to reduce risks. Medicines were managed and monitored to ensure they were given safely and as prescribed. Care staff followed the medication procedure and received training and monitoring.

We found on the whole people received support from the same staff members to ensure they received continuity of care. This provided people with the opportunity to build positive relationships and trust. People told us they were supported by a staff team who showed them kindness and respect.

The management and care team ensured they supported people in a person-centred way to reflect people's equality and diverse needs. People told us that where possible, there was flexibility when attending calls in response to people's individual's requests and needs.

We saw evidence that care calls were scheduled to ensure there was enough time for staff to travel between calls. The registered manager told us they would only accept new packages of care if they were able to provide staffing to meet the individual's needs safely.

People's needs were regularly reviewed to ensure the care provided was up to date. Care plans included information to ensure people's communication needs were understood. Staff were deployed accordingly to meet people's preferred choice of language. This meant people were able to communicate effectively with staff members, ensuring their needs and wishes were met. The registered manager and staff team were

committed to ensuring there was no discrimination relating to staff or people in the service.

The quality of care provided was continually assessed, reviewed and improved. People using the service, relatives and staff were given the opportunity to provide feedback.. Audits took place to ensure the quality of the service was maintained.

The service worked well with health and other professionals to ensure people's needs were met.