Crystal Social Care
- Home care
- Dementia care
- Registered since 2021
- Mountnessing, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
15 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Crystal Social Care: inspection record
Rated Good in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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What inspectors found
From the Care Quality Commission's assessment published 24 July 2025 (assessment visit 23 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 5 June 2025 to 9 June 2025. Crystal Social Care is a domiciliary care agency that provides care and support to people living in their own homes. They supported older people and were also registered to support children and young people in the community.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the time of our inspection 1 person was being supported with personal care. The service was registered with the CQC in May 2021, and this is the first inspection.
Care plans provided information on how to keep people safe, which staff followed. Risks to people were assessed and mitigated.
There was enough staff to support people and they had been recruited safely. Staff had received training; however, some refresher training was outstanding. People told us they were consulted about all aspects of their care.
Governance processes were in place relevant to the size of the service; however, the registered manager had a good knowledge of how these processes would need to be developed as their business grows.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Evelyn Omole
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crystal Social Care Limited
- Ownership type
- Organisation
- Companies House number
- 12864400 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Crystal Social Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crystal Social Care.
- When was Crystal Social Care last inspected?
- The Care Quality Commission's latest rating for Crystal Social Care was published on 24 July 2025.
- Who runs Crystal Social Care?
- Crystal Social Care is run by Crystal Social Care Limited.
- What is Crystal Social Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 July 2025.
Contact
- Phone
- 07958 361217
- Address
- 6 Collins Way, Hutton, Brentwood, CM13 1PZ Map (opens Google Maps)
Compare nearby
- – Access for Care Not yet rated, 0.4 miles away
- – Sunbear Care Brentwood Not yet rated, 0.4 miles away
- – Greenfields Care Services Limited Not yet rated, 0.5 miles away
- – Carelink Services Ltd Not yet rated, 0.6 miles away
- – Onamds Care Limited Not yet rated, 0.6 miles away