Ace Home Support
- Home care
- Registered since 2021
- Coldeast, Devon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
85 of 109
rated home care services in Devon are rated Good, like this one.
Ace Home Support: inspection record
Rated Good in September 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G CareRight Good, 0.8 miles away
- G Wayforward Specialist Support Services Ltd Good, 1 mile away
- G Leypass Ltd Good, 1.3 miles away
- – Be Happy at Home Ltd Not yet rated, 2.7 miles away
- – Newton Abbot Hospital Not yet rated, 4.1 miles away
About the service
From the Care Quality Commission's inspection report published 1 September 2022. Quoted under the Open Government Licence.
Ace Home Support is a domiciliary care service supporting adults in the community who require personal care in the Chudleigh, Newton Abbot and Ipplepen area.
Read the rest of CQC's summary
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 17 people using the service who received personal care.
What inspectors found
People received safe care from the staff at the service and all the feedback we received was positive. One comment from a relative we received was, "They [person using service] are very happy with them and I know that if there were any problems, they'd be the first to say so."
Read the rest of CQC's summary
People's individual risks were identified and care was planned in a way to reduce identified risks. Risk assessments were reviewed. Staff understood safeguarding processes and how to escalate concerns.
People's medicines were managed to meet their needs and sufficient staff were deployed. Staff recruitment was safe, and no concerns were identified around infection control practice.
Staff received an induction together with a continuing training package. Staff were supported through spot checks and feedback. People's needs around eating and drinking were met. The service worked well with other healthcare professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Without exception, people told us staff were very caring and gave a high level of feedback about the care and support they received. People told us staff treated them with dignity and respect.
Care files were personalised to reflect people's preferences. There were systems and policies in place to respond to complaints if required. People could be supported by the service at the end of their lives.
Staff told us they were happy in their jobs and gave positive feedback about the service management. People and their relatives gave good feedback on the way the service was managed, and told us that using the service had been a positive step in their lives.
There were systems to assess the quality and safety of the service people received. The service made
continuous improvements in response to their findings.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Whitworth
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 1 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ACE Home Support Ltd
- Ownership type
- Organisation
- Companies House number
- 12778364 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Ace Home Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ace Home Support.
- When was Ace Home Support last inspected?
- The Care Quality Commission's latest rating for Ace Home Support was published on 1 September 2022.
- Who runs Ace Home Support?
- Ace Home Support is run by ACE Home Support Ltd.
- What is Ace Home Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 September 2022.
Contact
- Phone
- 01626 853483
- Address
- Office 2 Old Dixons Barn, Pottery Road, Bovey Tracey, Newton Abbot, TQ13 9DS Map (opens Google Maps)
Compare nearby
- G CareRight Good, 0.8 miles away
- G Wayforward Specialist Support Services Ltd Good, 1 mile away
- G Leypass Ltd Good, 1.3 miles away
- – Be Happy at Home Ltd Not yet rated, 2.7 miles away
- – Newton Abbot Hospital Not yet rated, 4.1 miles away