Honeysuckle Home Care Limited

Honeysuckle Home Care Ltd is a domiciliary care service, providing personal care to people living in Royal Wootton Basset and the surrounding villages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of inspection, 58 people were receiving the regulated activity of personal care.

We were unable to speak directly to people using the service due to communication difficulties; however, people's relatives told us they were confident people being supported were safe. One person's relative said, "I have no concerns, none whatsoever. I would soon let them [provider] know if I did. I'm happy with regards to everything." Staff had been trained and knew how to keep people safe from harm and abuse. Staff said they would report any concerns about poor care and felt supported to do this. There were safe recruitment procedures in place and ongoing support and review of staff performance. There was enough staff on duty to meet people's needs. Medicines were managed safely. Staff had been trained in infection prevention and control and said they were provided with enough personal protective equipment (PPE). People's relatives said staff wore appropriate PPE during visits. Incidents and accidents were reported and lessons learned were shared with staff.