Multicare Services - Maylands Building
- Home care
- Dementia care
- Registered since 2021
- Bennetts End, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 188
rated home care services in Hertfordshire are rated Requires improvement, like this one.
Multicare Services - Maylands Building: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Hightown House (Good, 0.1 miles away) and Nash Homecare (Good, 0.1 miles away).
Nearest home care services:
- – Blue Knight Living Care Ltd Not yet rated, less than 0.1 miles away
- – Patience Rehab & Care Ltd Not yet rated, less than 0.1 miles away
- – Integrity Supported Living Ltd Not yet rated, 0.1 miles away
- G Hightown House Good, 0.1 miles away
- G Nash Homecare Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 22 June 2023. Quoted under the Open Government Licence.
Multicare Service Maylands Building is a domiciliary care agency providing personal care to older people, some of whom may be living with dementia. At the time if our inspection there were 10 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The provider did not have robust processes in audit, risk assessments or incident management to ensure safe oversight and governance of the service.
Read the rest of CQC's summary
The provider did not have robust safeguarding processes. They had not always ensured staff were safely recruited; we have made a recommendation relating to this. Staff did not always have all the information relating to risks to people. There were enough staff and PPE was used as required.
We received positive feedback about staff from the majority of people and relatives we spoke with. A relative told us, "[Staff] is great at interacting with [person]; listens to their old stories, they repeat them but [staff] remains interested." However, there was room for improvement with promoting people's independence; we have made a recommendation related to this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who received an induction and training to meet their needs. Staff ensured people had support with meals and drinks and accessing other services.
People were given information on how to complain and feedback was sought frequently via telephone.
Staff described a positive culture within the service and felt well supported by the registered manager; none of them had any concerns.
Questions to ask the service
- Safe was rated Requires improvement on 22 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Omobolanle Yemi-Lawal
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 22 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Multicare Services (UK) Limited
- Ownership type
- Organisation
- Companies House number
- 12571482 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Multicare Services - Maylands Building provide nursing care?
- The Care Quality Commission's register does not list nursing care for Multicare Services - Maylands Building.
- When was Multicare Services - Maylands Building last inspected?
- The Care Quality Commission's latest rating for Multicare Services - Maylands Building was published on 22 June 2023.
- Who runs Multicare Services - Maylands Building?
- Multicare Services - Maylands Building is run by Multicare Services (UK) Limited.
- What is Multicare Services - Maylands Building's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 June 2023.
Contact
- Phone
- 07721 789815
- Address
- The Maylands Building, Maylands Avenue, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7TG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Hightown House (Good, 0.1 miles away) and Nash Homecare (Good, 0.1 miles away).
Nearest home care services:
- – Blue Knight Living Care Ltd Not yet rated, less than 0.1 miles away
- – Patience Rehab & Care Ltd Not yet rated, less than 0.1 miles away
- – Integrity Supported Living Ltd Not yet rated, 0.1 miles away
- G Hightown House Good, 0.1 miles away
- G Nash Homecare Good, 0.1 miles away