Rayman Healthcare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 26 people using the service, however, only nine of these received personal care and were included in the inspection.

Staff received the necessary training and support to provide safe and effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People receiving support with food and drink were complimentary about the assistance provided.

People and relatives told us the care provided was very good. Care staff were described as kind, caring and patient and took the time to get to know people. We were told they also respected people's privacy and dignity and ensured people were offered choice and allowed to complete any tasks they could manage for themselves.

Care files contained detailed information about each person and how they wished to be supported. People and relatives were fully involved in discussions around care planning and regularly asked for their views about whether needs continued to be met. The complaints process was provided to people at the beginning of their care package. Each person or relative we spoke with knew how to raise concerns but had not needed to.

People, relatives and staff spoke positively about the management of the service and support provided. A range of systems and processes were used to monitor the quality and effectiveness of the service, with an improvement plan used to ensure any identified issues were addressed.