Brookes Home Care Services Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain their independence. People's relatives told us about how care workers took time to support people to participate as fully as they could. There were systems in place to ensure proper and safe use of medicines. We observed from records people received their medicines on time.

People received person centred care. Their needs were met through good organisation and delivery. Their assessments showed they had been involved in the assessment process.

Care workers were knowledgeable about people's needs. They had completed essential training and we saw from records they were up to date with it.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people and their relatives were aware of. Quality assurance processes such as audits and spot checks were in place.

There was a process in place to report, monitor and learn from accidents and incidents. Accidents were

documented timely in line with the service's policy and guidance.