Right Care

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People and their relatives felt care was provided safely, staff had a good understanding of how and who to raise safeguarding concerns with. People received care in accordance with their care plans and risk assessments. Staff had a good understanding infection control practice and the provider maintained a high stock level of personal protective equipment (PPE). Staff had been recruited safely and received training; however, some staff felt more face to face training would be beneficial to their development. People's medicines were managed safely, and the provider had robust systems in place to keep daily oversight. We have made a recommendation the provider implements body maps into their electronic recording system as they develop new medicine systems.

Right Culture: The new manager had implemented supervisions with all staff within the first few weeks of taking up their position. Staff reported feeling confident in the new management structure and praised the support they'd received during this initial period. The provider had robust systems in place to monitor daily practice and record keeping. Built into the providers electronic recording system (ERS) was an auditing tool which enabled the management team to audit tasks associated with people's care. The provider welcomed and utilised external auditing as part of their oversight and quality assurance including local authority medication audits. However, the provider did not have an overarching service audit they completed internally. When we discussed this with the provider and manager, they advised they had been working with a quality compliance company and an internal audit was being developed to add to the daily and external auditing being carried out. We have made a recommendation this is implemented in a timely manner.