PHOENIX HEALTH KARE
- Home care
- Dementia care
- Registered since 2021
- Beeston, Leeds, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 132
rated home care services in Leeds are rated Requires improvement, like this one.
PHOENIX HEALTH KARE: inspection record
Rated Requires improvement in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Advanced Medcare Ltd (Good, less than 0.1 miles away) and Lifeway Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G Advanced Medcare Ltd Good, less than 0.1 miles away
- G Lifeway Care Ltd Good, less than 0.1 miles away
- G OOJ Homecare Services Limited Good, less than 0.1 miles away
- – Green Force Healthcare Not yet rated, 0.4 miles away
- G High Healthcare Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 19 September 2023. Quoted under the Open Government Licence.
Phoenix Health Kare is a domiciliary care service which provides care in people's own homes. At the time of our inspection, 2 people were receiving a service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, the policies and systems in the service did not support this practice. The recording of consent, mental capacity assessments and best interests decisions were not in place to support decisions made on people's behalf.
Right Care: People were not safely supported with their medicines as 2 people had gaps in their medication administration records which could not be adequately explained. Staff knew how to recognise signs of abuse and said they would report these to a manager.
People were supported by staff who were motivated to provide effective care. Staff understood people's care needs and their preferences. Feedback from people showed they were happy with the way they received care and support. One person confirmed staff maintained their privacy and dignity.
Right Culture: Care records and risk assessments had not been updated since they were created in April 2022. The management team and staff understood people's needs, although details were not reflected in care planning records. Some improvements were made by day 2 of our inspection.
Systems of governance were not effective as issues found at this inspection had not been identified through quality checks. Some checks were being carried out, but not recorded. The management team shared examples where they had gone above and beyond the assessed needs of people receiving this service.
We have made a recommendation about the provider referring to current guidance on which events are reportable to the Care Quality Commission.
Questions to ask the service
- Safe was rated Requires improvement on 19 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 19 September 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 19 September 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 19 September 2023. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Ruth Mutanda
- Registered with the CQC since
- What it provides
- Domiciliary care service, Shared Lives, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Phoenix Health Kare Limited
- Ownership type
- Organisation
- Companies House number
- 11226800 (opens Companies House)
Getting help from Leeds City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leeds City Council
- Ask for a care needs assessment
- Phone: 0113 222 4401, weekdays 9am to 5pm (Wednesdays from 10am)
- Support for carers
- Paying for care: Leeds City Council
Checked on the council's website, November 2026.
Common questions
- Does PHOENIX HEALTH KARE provide nursing care?
- The Care Quality Commission's register does not list nursing care for PHOENIX HEALTH KARE.
- When was PHOENIX HEALTH KARE last inspected?
- The Care Quality Commission's latest rating for PHOENIX HEALTH KARE was published on 19 September 2023.
- Who runs PHOENIX HEALTH KARE?
- PHOENIX HEALTH KARE is run by Phoenix Health Kare Limited.
- What is PHOENIX HEALTH KARE's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 September 2023.
Contact
- Phone
- 07749 800849
- Address
- Suite 707, Ashbrooke Park, Parkside Lane, Leeds, LS11 5SF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Advanced Medcare Ltd (Good, less than 0.1 miles away) and Lifeway Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G Advanced Medcare Ltd Good, less than 0.1 miles away
- G Lifeway Care Ltd Good, less than 0.1 miles away
- G OOJ Homecare Services Limited Good, less than 0.1 miles away
- – Green Force Healthcare Not yet rated, 0.4 miles away
- G High Healthcare Good, 0.4 miles away