Steps to Independence Limited

People's experience of using this service: The registered managers and staff successfully ensured people received high quality, person-centred care. They ensured people received a high quality of care from staff who knew them well.

The registered managers had been in place for several years and were supported by a small team of dedicated staff who were well trained and understood their roles. People's relatives spoke highly of the registered managers, as did staff. They had backgrounds and experience relevant to the service.

Staff turnover was low and morale high. Staff had developed strong bonds with people and confirmed they were able to spend time getting to know people rather than focussing on tasks. All staff shared the provider's vision of enabling independence for people in their own homes.

Staff received a range of relevant training, specific to people's needs. They were supported by regular discussions with their manager and more informal support.

Records were accurate, up to date and person-centred. Oversight of these records and processes was strong and consistent. The registered managers demonstrated sound management of the service and clear plans in place to monitor and continually improve service provision.

People were supported to attend or take part in a range of activities and to try new things. Staff proactively encouraged people to live full lives and to maintain and develop their independence.

Medicines administration was safe and staff had the appropriate skills and knowledge. People were kept safe and staff were suitably trained in safeguarding principles and practice.

People's capacity was assumed and staff acted in line with the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Appropriate training was in place.

The registered managers responded to any concerns or complaints and had appropriate policies and procedures in place.

Staff at all levels worked in line with the company ethos of promoting independence wherever possible.

The care service was managed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.