ENS Care & Support

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 59 people were using the service, of which 28 were receiving personal care.

Right support • People were supported to have choice, control and independence. • People were supported by staff to pursue their interests and maintain relationships with family and friends.

• Staff enabled people to access specialist health and social care support in the community. • Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right Care • People received kind and compassionate care. Staff respected people's privacy and dignity and promoted their independence. • People who had individual ways of communicating, such as using body language, pictures and symbols could interact comfortably with staff and others involved in their care because staff had the necessary skills to understand them. • People's care plans reflected their range of needs to guide staff on how to promote their wellbeing and enjoyment of life. • Potential risks to people had been identified, assessed and managed to reduce the risk of harm.

Right culture • People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the

management and staff. • People received good quality care and support by trained staff. • Staff placed people's wishes, needs and rights at the heart of everything they did. • Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.

We received largely positive feedback from people, relatives and health and social care professionals about the quality of care people received. However, we received mixed feedback regarding staffing levels.

Robust systems were in place for the recruitment of staff.

Staff received regular supervision and on-going training which promoted people's health, safety and welfare. Staff felt valued and supported and enjoyed working at the service.

The provider had systems and processes in place to regularly monitor the safety and quality of the service to drive improvements.