Support Asia Limited

People's experience of using this service and what we found; People told us they felt safe when supported by staff. Staff were aware of the signs of abuse and the reporting processes they should follow if they had concerns. People's risks were assessed, and staff had a good understanding of their risks and how to minimise them. The provider's on-going recruitment process ensured there were suitable staff to support people safely. People received their medication as prescribed. Staff followed infection control guidance and had access to personal protective equipment.

People were supported by staff who had the skills to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were given choices and their consent was gained before providing support. People had access to healthcare professionals when required.

People were supported by kind and caring staff who knew them well. People's privacy and dignity was maintained. Staff understood the importance of people maintaining their independence. People were supported to go out into the community if they wished. People and their families were involved in their assessment and reviews of their needs. People and relatives knew how to raise concerns and felt comfortable doing so.

The provider had quality assurance systems in place and these had been used to enhance the overall service provision and drive improvement. Feedback questionnaires were used to gather information about people and their relatives' views. Spot checks and audits were carried out to ensure the quality of the service was maintained. People, relatives and staff spoke positively of the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk