CA Case Management Ltd

The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited.

Medicines were managed safely and administered by trained members of staff. Staff observations and competency checks were carried out.

Staff had access to personal protective equipment (PPE) and there were effective infection prevention and control measures in place.

People were supported to have maximum choice and control of their lives and staff supported them, in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives told us staff were kind and caring. They provided care and support to people in a respectful and dignified way.

People's individual nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet. No-one at the service was receiving end of life care.

The management team were committed to providing a high-quality service to people, striving for continuous improvement. Systems were in place to monitor the quality of the service people received.

The registered manager understood their responsibilities and worked in an open and transparent way. Relatives were aware of how to approach the registered manager to raise concerns or complaints. One relative said, "We get on really well and the registered manager is in regular contact with us which is very

helpful." Another relative said, "Absolutely brilliant team and the registered manager comes in every month and ask us if everything is okay, so no problems."

The registered manager sought support and liaised with other health and social care professionals regularly, as a result, staff met people's need safely and effectively.