Fortune Smiles Service Ltd

What inspectors found

From the Care Quality Commission's assessment published 5 December 2025 (assessment visit 16 October 2025). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.

2. Effective

   GGood Good

   Effective

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

   At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

3. Responsive

   GGood Good

   Responsive

   Responsive – this means we looked for evidence that the provider met people’s needs.

   At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.

4. Well-led

   GGood Good

   Well-led

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

   At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.