Caremark (Coventry)
- Home care
- Dementia care
- Registered since 2014
- Central Coventry, Coventry, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
49 of 65
rated home care services in Coventry are rated Good, like this one.
Caremark (Coventry): inspection record
Rated Good in July 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Universal Care and Support Services Ltd Good, less than 0.1 miles away
- – Rakhamim Care Ltd Not yet rated, 0.1 miles away
- – Preserve Health Ltd Not yet rated, 0.1 miles away
- RI SK Care Coventry Ltd Requires improvement, 0.1 miles away
- – Raisso House Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 29 July 2021. Quoted under the Open Government Licence.
Caremark (Coventry) is a domiciliary care agency which provides personal care to people in their own homes. At the time of our inspection the service supported 234 people living in Coventry and Warwickshire. CQC only inspects the service being received by people provided with 'personal care': help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
What inspectors found
People and relatives spoke positively about the service they received. People received personalised care which was responsive to their individual needs. Staff had a good understanding of the care and support people needed and provided this with care, commitment, kindness and compassion.
Read the rest of CQC's summary
Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice. Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection. Staff were trained in medicine management and supported people to take medicines safely.
Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. There were sufficient numbers of trained, experienced staff to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a system of ongoing monitoring through audits and spot checks to review the quality of the service provided.
People, staff and relatives expressed confidence in the management team and felt the service had a clear management structure and an open and supportive culture.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sonia Edkins
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 29 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SM Homecare Services LtdBrand: Caremark
- Ownership type
- Organisation
- Companies House number
- 08594133 (opens Companies House)
Getting help from Coventry City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Coventry City Council
- Ask for a care needs assessment
- Phone: 024 7683 3003, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Coventry City Council
Checked on the council's website, November 2026.
Common questions
- Does Caremark (Coventry) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caremark (Coventry).
- When was Caremark (Coventry) last inspected?
- The Care Quality Commission's latest rating for Caremark (Coventry) was published on 29 July 2021.
- Who runs Caremark (Coventry)?
- Caremark (Coventry) is run by SM Homecare Services Ltd.
- What is Caremark (Coventry)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 July 2021.
Contact
- Phone
- 024 7658 1244
- Address
- Suite 1, Second Floor,, Cash's Business Centre, 228 Widdrington Road, Coventry, CV1 4PB Map (opens Google Maps)
Compare nearby
- G Universal Care and Support Services Ltd Good, less than 0.1 miles away
- – Rakhamim Care Ltd Not yet rated, 0.1 miles away
- – Preserve Health Ltd Not yet rated, 0.1 miles away
- RI SK Care Coventry Ltd Requires improvement, 0.1 miles away
- – Raisso House Not yet rated, 0.1 miles away