Kelly Healthcare Services Limited
- Home care
- Dementia care
- Registered since 2021
- Tipton, Sandwell, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
19 months
since the latest rating was published.
34 of 49
rated home care services in Sandwell are rated Good, like this one.
Kelly Healthcare Services Limited: inspection record
Rated Good in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Bridgewater Home Care Not yet rated, less than 0.1 miles away
- – Diverse Care Services Ltd Not yet rated, less than 0.1 miles away
- G Future Home Care Ltd Birmingham Good, less than 0.1 miles away
- O Home Instead Dudley & Sandwell South Outstanding, less than 0.1 miles away
- – JK Healthcare Services Ltd Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 March 2025 (assessment visit 29 August 2024). Quoted under the Open Government Licence.
Date of Assessment: 26 February 2025 to 5 March 2025. The service is a domiciliary care agency providing personal care to adults of all ages living with physical disabilities, sensory impairments, dementia and mental health conditions. This assessment was in response to CQC receiving information of concern. This is the first assessment for this newly registered service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received safe care. Individual risks were based on people’s assessed needs and were regularly updated and reviewed. Safeguarding procedures were in place, and medicines were managed in a safe way. There were enough suitably recruited and trained staff available for people and they were happy with the care they received.
The principles of The Mental Capacity Act were followed. People received care that was responsive to their needs, it was person centred and planned for with people. Staff had received training and there were procedures in place that considered areas including people’s environments, infection control and ensuring people could access health professionals.
The systems in place were effective in identifying areas of improvement and making changes when needed. Staff felt involved, supported, and listened to.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Isaac Esheyigba
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 12463219 (opens Companies House)
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Kelly Healthcare Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Kelly Healthcare Services Limited.
- When was Kelly Healthcare Services Limited last inspected?
- The Care Quality Commission's latest rating for Kelly Healthcare Services Limited was published on 14 March 2025.
- Who runs Kelly Healthcare Services Limited?
- Kelly Healthcare Services Limited is run by Kelly Healthcare Services Limited.
- What is Kelly Healthcare Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 March 2025.
Contact
- Phone
- 0121 389 3035
- Address
- Castlemill Serviced Offices, Second Floor, Burnt Tree, Tipton, DY4 7UF Map (opens Google Maps)
Compare nearby
- – Bridgewater Home Care Not yet rated, less than 0.1 miles away
- – Diverse Care Services Ltd Not yet rated, less than 0.1 miles away
- G Future Home Care Ltd Birmingham Good, less than 0.1 miles away
- O Home Instead Dudley & Sandwell South Outstanding, less than 0.1 miles away
- – JK Healthcare Services Ltd Not yet rated, less than 0.1 miles away