Homelife Care Limited Crowborough

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received an assessment before they received care and staff worked alongside healthcare professionals, changes in people's health were shared with healthcare professionals in a timely manner. People told us staff prepared foods for them in line with their preferences and dietary needs and people had care plans in place for nutrition. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's feedback about staff was positive and we saw examples of staff taking action to promote people's wellbeing and make them feel good. Care was delivered in a way that encouraged people to be independent and staff were knowledgeable about how to do this. People said staff were respectful when entering their homes and they received care in a dignified way.

Care was planned and delivered in a personalised way and care plans were frequently reviewed. People were supported to engage in activities in their communities and staff found ways to reduce isolation for people. People knew how to complain, and any issues raised with the provider had been logged and responded to.

People and staff spoke positively about the management of the service. There were systems in place to monitor and assure the quality of the care people received. Staff were recognised for good practice and there were systems to ensure important information was communicated to staff. The service worked with external agencies to ensure people received holistic care.