C & S Care Services Limited

People and relatives spoke positively about the company. The provider sought feedback from people and relatives who used the service, and this was used to make changes. There was a complaints procedure in place and people and relatives felt able to complaint. Staff felt supported and listened to and felt able to raise concerns if needed.

People and relatives were happy with the support they received from staff who they found kind and caring. People were encouraged to be independent, make choices and were supported with privacy and in a dignified way. They felt involved with their care.

Medicines were managed in a safe way. Risks to people were considered and reviewed. There were enough suitably trained staff to offer support to people. Infection control procedures were followed. Lessons were learnt when thing went wrong. There were safeguarding procedures in place that were followed and understood by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. They were supported at mealtimes accordingly. People received care based on their assessed needs and their preferences were taken in to account. People had the opportunity to participate in pastimes they enjoyed.