Havilah Care

Havilah Care provides support to people with a learning disability, autistic spectrum disorder, people with mental health needs, sensory impairment or a physical disability. Each person has their own house and are supported by staff 24 hours a day; seven days a week. There is a separate head office based in Milton Keynes.

Right Support Staff supported people to have choice, control and independence over their lives. People received care in their own homes where staff supported them to keep the premises safe, clean, well equipped, well-furnished and well-maintained. Each house reflected the person's interests and they had been supported to choose their furniture and colour schemes.

Staff supported people with their medicines in a way that achieved best possible health outcomes. Staff supported people to access health and social care support, which included a regular review of their prescribed medicines.

The service encouraged people to be involved fully in developing their care plans and making decisions about their care and support. People were supported by staff to pursue their interests and to achieve their aspirations and goals. For example, one person had become involved in sports and had been awarded a trophy from the local mayor.

Right Care People's dignity and human rights were promoted, and people were encouraged to make decisions about their day to day routines. People received kind and compassionate care and staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs

Staff understood how to protect people from poor care and potential harm. Staff had training on how to recognise and report abuse and knew how to report any concerns. There were sufficient numbers of staff

who were appropriately skilled to meet people's needs and keep them safe.

People could communicate with staff and understand information given to them as staff supported them consistently and knew them well. People received care that focused on their quality of life and followed best practice, with input from a range of health and social care professionals.

Staff, relatives and people worked together to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture Staff supervision, staff meetings and spot checks were held regularly and used to develop and motivate staff, review their practice or behaviours, and focus on professional development.

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff team which were well embedded into practice. Staff showed us how they supported people to make decisions about their day to routines using pictures and symbols.

Relatives told us they were fully involved in their family members care and support and they spoke of the open culture, and regular contact and visits to see their family members. We saw feedback from relatives praising the management and staff team and the positive changes to their family members.

Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them, were involved in planning their care. The service evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.