Leabrook Lodge Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 1 person was receiving personal care.

People could not be assured they received their medicines safely. The provider failed to complete protocols identifying the specific medicines people took including the provision of 'as required' medicines.

The provider did not have effective systems in place to review incidents, accidents or significant events to see if something could be done differently.

The provider did not have effective systems in place to identify improvements and drive good care. People were not asked about their experiences of care or effectively engaged with developing the service they received.

People were protected from the risks of ill-treatment and abuse as staff had been trained to recognise potential signs of abuse and understood what to do if they suspected harm or abuse. However, the provider needed to provide people, relatives and visitors with information on how to raise any concerns they had.

People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.

People were supported by staff who arrived when expected and stayed for the agreed amount of time. The provider followed safe recruitment checks when employing staff.