Dimensions South Yorkshire (North) Domiciliary Care Office

People had choices about their living environment and had made decisions about décor and how their properties were used. The provider had showed thought and understanding about how people wanted to live, identifying properties that best suited people's needs and preferences.

Staff enabled people to access specialist health and social care support in the community.

Staff supported people to make decisions following best practice in decision making.

Right Care Staff understood people's communication styles, and care needs. They demonstrated a genuine passion for proving people with high quality care.

The care that people received protected their privacy and dignity. Staff understood people's cultural needs, and provided care in a way that met these needs.

Staff understood how to protect people from abuse. They all confirmed they had received training regarding safeguarding, and records confirmed this. They knew what to do if they suspected abuse, and CQC records showed the provider had taken action to safeguard people where required.

People were supported to develop and maintain meaningful friendships and relationships. People participated in the wider community using a range of community facilities.

Right culture The service had enabled people and those important to them to work with staff to develop the service.

Feedback was regularly sought from people, and relatives told us they felt engaged in what was happening in their loved ones' lives.

Safe recruitment practices were followed. Staff knew and understood people well. People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.