Lynn Care Service Limited

Lynn Care Service Limited is a domiciliary care agency providing personal care and support to people living in their own homes. The service supported a mix of people including people living with a learning disability and older adults who may be living with dementia and/or physical disabilities. At the time of the inspection, the service was supporting 3 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: Staff understood what safeguarding was and how to report any concerns. Staff received regular training on safeguarding. Staff were recruited safely, and all relevant background checks were done. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People's care and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. People's personal risks were assessed, and clear information given to staff on how to minimise those risks.