Gloriavd Health Care Ltd

This key question has been rated requires improvement. We reviewed 4 quality statements for this key question. We found medicines were mostly managed safely and people received their medicines as prescribed, however, medication records were not always robust. We found risks to people were mostly managed safely however, we did identify 1 person’s moving and handling practices were not safe, and this was addressed immediately. People and relatives told us they felt safe how their care was provided. Recruitment procedures for staff were robust and staff we spoke to said they had received the relevant training.

This key question has been rated good. We reviewed 1 quality statement for this key question. People were satisfied with their care and told us staff were kind and caring. The service gathered feedback from people to understand their experiences of the care provided and this was positive.

This key question has been rated good. We reviewed 1 quality statement for this key question. We found care plans were person centred and people told us staff supported them with their needs. However, we did identify records relating to mental capacity assessments and best interest decisions were not always completed.

This key question has been rated requires improvement. We reviewed 3 quality statements for this key question. We identified 1 continued breach of the legal regulations. There were quality assurance processes and procedures in place but during this inspection we found these had not always been effective in identifying and addressing the issues with medication records and recording of decisions for people who lacked capacity to make decisions about their care. The provider ensured actions were taken and lessons learnt following incidents. Staff told us they felt supported by the management team and people said any issues raised were acted upon.