Principle Support

Right Support Staff provided support to identify people's aspirations and goals and assist people to plan how these would be met. There was an ethos of supporting people to develop new skills and achieve independence where possible. Staff demonstrated pride in understanding people's strengths and promoted what they could do.

Staff enabled people to access specialist health and social care support in the community.

Staff supported people to make decisions following best practice in decision making.

Right Care People could communicate easily with staff as staff understood their individual communication styles and had received appropriate training. Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. Staff exhibited a good understanding of the need to uphold people's privacy and dignity.

Staff understood how to protect people from abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and were confident about how to apply it.

People could take part in activities and keep in touch with people who were important to them. They were supported to develop and maintain meaningful friendships and relationships in the wider community, including at specialist day centres and with friends and families.

Right culture The service had enabled people and those important to them to work with staff to develop the service.

Feedback was regularly sought from people, and relatives told us they found the provider easy to engage with. A smaller number of relatives told us they did not feel local managers responded to them in a timely manner. We raised this with the registered person who told us they would make this a focus of meetings with local managers going forward to ensure any concerns were identified and addressed.

Staff and managers ensured the quality and safety of the service had been fully assessed to ensure people were safe. Safe recruitment practices were followed. Staff knew and understood people well. People received good quality care, support and treatment because appropriately trained staff could meet their needs and wishes.