Ultimate Care Agency Limited

A family member told us they felt their relative was safe and secure when receiving care. The person was supported to meet their nutritional and hydration needs, medicines were safely managed and staff contacted healthcare professionals when required. Staff followed all necessary infection prevention measures.

The family member had been involved in the care planning and the care plan was comprehensive and reflected people's individual needs and choices. Staff were responsive to people's needs, which were detailed in care plans. Individual risk assessments and risks relating to their home environment were detailed and helped reduce risks while maintaining their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood consent and were clear that people had the right to make their own choices.

Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. There were enough care staff to maintain the schedule of visits. Staff told us they felt supported, received regular supervision and training.

People had regular contact from the registered manager. The family member and staff were confident the registered manager would listen to them and take any necessary action should the need arise.

A range of audits and quality monitoring processes were in place and the registered manager sought feedback through the use of regular reviews.

At the time of this inspection the service was supporting a person with a learning disability. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for

granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: The model of care maximised the persons choice, control and independence.

Right Care: Care was person-centred and promoted dignity, privacy and human rights.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives.