Bespoke Care Services East Dorset Ltd

Safe procedures were in place to ensure people were protected from harm. Risks were identified, assessed and instructions for staff to promote safe ways of working were in place. There were enough staff who were skilled to provide care and support. People received medicines as prescribed. Information about people’s needs was in place to ensure they could safely access other services. Infection prevention and control measures were robust. The service was strengthening systems to learn from events. We were assured by the improvements made.

Improvements made previously to the governance systems within the service had been sustained. However, they were not always robust to ensure they used events to be proactive in continual learning and support provider oversight. Leadership was visible within the service, management staff had defined roles and responsibilities. Policies and procedures were in place to ensure the service operated safely. Established links had been made with external professionals and relationships were effective for people. People, their relatives and staff had confidence in the management of the service and felt included in decisions made. The registered manager had made all necessary notifications and information sharing as required. There was a strong desire to provide the best service for people.