KEPA Care Solutions Limited
- Home care
- Dementia care
- Registered since 2021
- Upper Upnor, Medway, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Its last inspection improved it from Inadequate to Good.
14 months
since the latest rating was published.
62%
of rated home care services in Medway are Good or Outstanding (87% across the South East, 88% across England).
KEPA Care Solutions Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: McNeil Homecare Limited (Good, less than 0.1 miles away) and Everycare (Medway/Swale) Limited (Good, 0.3 miles away).
Nearest home care services:
- G McNeil Homecare Limited Good, less than 0.1 miles away
- – Ancora Care Limited Not yet rated, 0.2 miles away
- G Everycare (Medway/Swale) Limited Good, 0.3 miles away
- – Victory Locum Limited Kent Not yet rated, 0.3 miles away
- – Visiting Angels Central Kent Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 August 2025 (assessment visit 10 June 2025). Quoted under the Open Government Licence.
Date of assessment: 16 and 18 June 2025. This service is registered to support people with physical disabilities, autistic people and people with a learning disability. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have assessed the service against ‘Right support, right care, right culture (RSRCRC)’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We found at this assessment that improvements had been made across the service. People had been involved in their care, and when they were unable to consent, their capacity had been assessed and best interest meetings held. Incidents between people had reduced, and the provider had commissioned a positive behaviour support (PBS) specialist to review guidance and support staff with de-briefs following incidents of distress. Staff had engaged with new training with specialist providers to improve their knowledge. Safeguarding processes were now in place and the provider ensured any incidents of abuse were shared appropriately with the local authority safeguarding team. Improvements had been made within the oversight and governance systems to identify and improve the service.
At our last assessment, the provider was in breach of legal regulations in relation to providing people with person centred care, dignity and respect, need for consent, safe care and treatment, staffing, safeguarding, good governance and notification of other incidents. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
This service has been in Special Measures since 12 September 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we did not assess enough quality statements to rate this key question. At this assessment, we did not assess enough quality statements to rate this key question.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we did not assess enough quality statements to rate this key question. At this assessment, we did not assess enough quality statements to rate this key question.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we did not assess enough quality statements to rate this key question. At this assessment, we did not assess enough quality statements to rate this key question.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Paulina Crosby-Bennin
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 28 April 2023. Latest assessment published 4 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- KEPA Care Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 12452278 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does KEPA Care Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for KEPA Care Solutions Limited.
- When was KEPA Care Solutions Limited last inspected?
- The Care Quality Commission's latest rating for KEPA Care Solutions Limited was published on 4 August 2025.
- Who runs KEPA Care Solutions Limited?
- KEPA Care Solutions Limited is run by KEPA Care Solutions Limited.
- What is KEPA Care Solutions Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07399 126933
- Address
- Suite D, Cliffe House, Anthonys Way, Medway City Estate, Rochester, ME2 4DY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: McNeil Homecare Limited (Good, less than 0.1 miles away) and Everycare (Medway/Swale) Limited (Good, 0.3 miles away).
Nearest home care services:
- G McNeil Homecare Limited Good, less than 0.1 miles away
- – Ancora Care Limited Not yet rated, 0.2 miles away
- G Everycare (Medway/Swale) Limited Good, 0.3 miles away
- – Victory Locum Limited Kent Not yet rated, 0.3 miles away
- – Visiting Angels Central Kent Not yet rated, 0.3 miles away